Welcome to our wonderful world. We sincerely hope that you will enjoy visiting our website.
We have many categories of products, and there is always something you need. Our products focus on the intimate relationship between you and your loved ones. For example, our pheromone perfume can make you and your husband or wife closer; and our dolls can make your relationship with your children more harmonious.
Our service is one-to-one service to you. If you encounter unsatisfactory products, we will return or exchange them for free. Adhering to the principle that customers are God
The health of our brands, our people and our planet all depend on nature. We source natural raw materials for our creations and draw inspiration from the beautiful natural world. We are accelerating our progress by reducing the impact of our activities and operations and minimizing our environmental footprint. Our goal is to achieve net zero greenhouse gas emissions across our brand value chain by 2040.
In order to give you a special shopping experience on the SILKVIP official website, all orders placed on the SILKVIP official website will be gift-wrapped by default.The gift packaging will be updated from time to time, and special element packaging may be launched according to the season or festival to bring you a different experience. Please refer to the actual product received for details.
You may return any non-engraved custom product purchased on the SILKVIP official website to our Customer Service Department for a refund within seven (7) calendar days from the date of receipt. Returns not due to quality issues are at the customer's own expense. All returns must include the original sales receipt and be returned in the original packaging. Please note that all returns and exchanges are subject to quality assurance inspection before being accepted. Any products that are worn, damaged or altered will not be accepted. In particular, please be reminded that damage to the packaging of the product or gift (including plastic packaging, sealing stickers, etc.) will affect the secondary sale and will not meet the seven-day unconditional return and exchange conditions. If you purchase engraved products or other specially customized products, returns and exchanges will not be accepted unless there are quality issues.
Unless otherwise agreed in the order, the delivery time for ordinary orders is 1-2 working days, and the delivery time for engraving orders is 4-5 working days.